FAQ

Have questions about SMOOV? Find some answer here.

Is the SMOOV one right for me?
Who should use the SMOOV?

Are you an active wheelchair user looking for more power? Want on-demand power that is easy to mount and adjusts to your lifestyle? The easy to attach and detach power assist SMOOV one will help you navigate all sorts of terrains, surfaces, and slopes. Stay active throughout your day and feel safe on the road and when traveling. To make the most of your experience, your use of the handrims to steer and brake is essential.

How fast is the SMOOV?

The SMOOV’s speed is easily adjusted and can reach speeds of up to 6 miles/hr.

Is there a weight limit?

The total weight limit for the SMOOV is 310lbs.

Is there a seat width limitation?

The SMOOV fits best on wheelchairs with a seat width of 14 – 18 inches. Fill in the form to validate your chair.

Can the SMOOV be installed on my chair?

The SMOOV is designed to be easily mounted on both rigid and folding chairs. Submit an inquiry to validate the fit.

Rigid chairs (see video)

Folding chairs (see video)

Is it easy to transport and store my wheelchair with the SMOOV?

The SMOOV is easily mounted and removed (docked and undocked). Your experience will be seamless with a rigid chair. Folding chairs only require removing the axle expansion mounting tube which takes seconds.

Overview (see video)

What does the free SMOOV app do?

Connect your SMOOV one to your iOS or Andriod device for free. The app lets you adjust your driving mode and settings on the fly while keeping an eye on your battery life, range, speed, trips, and more.

Upgrade to make your ride easier with easyNavi, the app’s paid navigation feature provides you with the most wheelchair-friendly route to your destination.

Can I demo the SMOOV?

Yes, with sales team members and dealers located across the US, we can bring the SMOOV to you. Fill out the request form and we will get back to you within 24 business hours.

Can I rent the SMOOV?

We currently do not rent the SMOOV.

Purchasing the SMOOV
How much does the SMOOV cost?

The cost of the SMOOV is:

4mph at $6895 or 6mph at $6995

How can I purchase the SMOOV?

You can purchase the SMOOV directly from our web shop, through a dealer, or by contacting an Alber USA or Invacare sales team member for help.

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover cards.

Does insurance cover the costs?

Health insurance may cover the cost of your SMOOV one. Please check with your provider.

Is financing or payment installment plans available?

We currently do not offer financing or payment plans.

Customer Service
How do I contact SMOOV one customer service?

You can contact us by phone, email, or by submitting your request.

SMOOV one by Alber USA LLC
1005 International Drive
Oakdale, PA 15071
Phone: (888) 426-8581
E-Mail: info@alber-usa.com

Sun: Closed
Mon-Fri: 8am – 6pm ET*
Sat: Closed
*Excludes holidays

How do I become SMOOV one dealer?

You can set up an account with us by phone, email, or by submitting your information.

SMOOV one by Alber USA LLC
1005 International Drive
Oakdale, PA 15071
Phone: (888) 426-8581
E-Mail: info@alber-usa.com

Sun: Closed
Mon-Fri: 8am – 6pm ET*
Sat: Closed
*Excludes holidays

What is your shipping policy?

We ship all products sold by Alber USA from our warehouse located in Oakdale, PA.

What is your return policy?

Purchases made directly from Alber USA can be returned within the first 30 days at no cost using the Return form and the return label (call tag) that is shipped together with the purchace. We will fully credit you for the amount paid.

How do I track my order?

You can contact customer service by phone, email, or by submitting your request.

How do I reset my password?

If you cannot remember your password, simply enter your e-mail address. You will receive a link that allows you to create a new password.

How do I delete my account?

To cancel your account, go to My account. Once cancelled, you will no longer be able to access your order history and wheelchair details.

Don’t see your question or still need to talk to us? Call 888.426.8581 or email info@alber-usa.com

Quality from a market leader:

Our drive components are 100% developed and manufactured in Albstadt. More than 80% of the used materials come from Germany.

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